Robotic Process Automation (RPA) has become a robust means of automating labor intensive tasks and enabling enterprises to operate at a higher level of efficiency. RPA bots act as digital workers to facilitate human interaction with the digital systems, completing a variety of repetitive, rules-based tasks, at any scale, across multiple functions, including finance, HR, IT and customer service.
As the number of enterprises recognizing the advantages of RPA grows, so does the need for expert guidance. This is when finding a professional RPA services company provides considerable value. RPA services companies have the relevant expertise gained through years of industry experience, technical knowledge and proven implementation methodologies that enable them to minimize risk and maximize results.
RPA can revolutionize the way you do business: whether you are optimizing claims processing in insurance, or simplifying invoice generation in retail – with a structured approach and the right RPA partner, RPA is a tool for workflow transformation . An experienced RPA consultancy will partner with you to assess your business processes, determine which RPA tools such as UiPath or IBM RPA, are most likely to add value, and deploy bots at enterprise scale.
This article describes the main benefits of working with RPA experts, explains the benefits of an RPA consultant, outlines how a specific industry, banking, has benefited from RPA and ultimately how the right partner will mean RPA becomes a catalyst for sustainable growth rather than simply a tool.
What RPA Companies Do
A trustworthy provider of RPA services does not just sell software—they provide automation as a service. These providers take a strategic approach, and they will evaluate the processes within your corporation to identify the best automatable processes to apply to a robust automation strategy as part of their process analysis, their RPA consultancy provides you a plan and strategy for incorporating automation with your automation goals while allowing you to stay focused on your larger business goals.
A major advantage to working with an experienced RPA consultant is their ability to work and explore opportunities to remove steps holistically across departments. From accounts payable, to customer onboarding, your consultant does everything from the mapping out the processes to the suggesting best engineering approaches to designing your bot architecture and automating the delivery of RPA tools into your existing technology stack (including Fluctuate, ERP, CRM and legacy systems). The leading RPA companies have supported many different RPA platforms and supporting scenarios (UiPath consulting, IBM RPA integration etc.), to provide the flexibility for your organisation to choose the experience based on your business objectives.
They will also do the development, testing and implementation of the bots and then offer ongoing support for maintenance, monitoring and optimization of the bot performance. A lot of firms will offer training for your staff and offer a governance framework to ensure your internal teams are well positioned to manage and scale your RPA program after it is established.
The benefit a RPA services company can offer you is speed, accuracy and scale. With the right support, enterprises can avoid the pitfalls of non-compliant implementations, over-automating or integrating unreliable data. In short, RPA services companies empower organisations to automate smarter and quicker!
Top Benefits of RPA Services Company
The value of RPA extends well beyond task automation. A company engaging with a professional RPA services provider can begin realizing value on many different levels.
Improved Productivity: RPA Bots work weekends and evenings, and never take breaks or make mistakes, giving organizations a greater throughput of work faster than using humans. This allows humans to focus on analytical, strategic, and creative aspects of their work instead of just data entry.
Cost Savings: RPA helps organizations lower their operating costs by reducing their reliance on humans handling low-skill activities. Many organizations yet they would save 30-50% by automating the task globally with RPA.
Accuracy and Compliance: RPA provides great value by eliminating human error. Processes that require compliance—most notably in the financial sector or healthcare—are able to attain great benefits when they can execute consistently and able to generate a very detailed audit log.
Scalable: RPA can be deployed to scale up to meet rising workloads, financial quarter-end loads, seasonal loads or loads as a result of expanding businesses. By working with an RPA consultancy, organizations can make documentation automation roadmaps that can scale with their growing operation.
Better Customer Experiences: Much quicker response times, and right first time service levels, all lead to improved customer satisfaction. This may come in the form of automated status updates to customers, or res/ axxp.
All in all, the best value derived from an RPA consultant is the eventual realization of total possible automation solutions with minimal disruption to the existing operation
How RPA Consultancy Drives Digital Innovation
An established RPA consultancy is critical to digital transformation as they don’t simply turn on bots, an RPA consultancy will align RPA automation with your enterprise goals, to ensure that automation facilitates innovation, operational efficiency, and serves as a competitive differentiator.
The first step practicing an RPA consultancy, is to perform a comprehensive process discovery phase. This may involve workshops, task-mining tools, and interviews, to identify operational pain points and bottlenecks from your workflows, ensuring that automation will focus on high-impact areas.
They will then support you in selecting the appropriate automation platform. If you wish to deploy bots quickly and the user experience is critical, and you plan to support at least 95% of automation volume through a UiPath consulting engagement, then UiPath would be a suitable vendor. If you’re seeking AI-powered automation or an enterprise-level automation platform that digest multiple enterprise systems, IBM RPA is often the recommended tool.
Once selected, the RPA consultancy will guide you with defining a roadmap, starting with the low-hanging fruit, for deriving quick wins, while considering a lengthy list of considerations for supporting a siloed approach, ensuring there is a basis set for growth and expansion down the automation journey. They support and assist you with change management, training, and opening the lines of communication within your internal communication plan, to help obtain cultural acceptance to automation where the work is now automated.
In addition, they track bot performance through KPIs and dashboards, that allow insights for continuous improvement initiatives. By incorporating automation as a business strategy rather than just a one-off project, RPA consultancy practitioners can help organizations not only reduce costs, but consequently create speed for innovation, adapt, adopt, compete, differentiate, and win in the digital economy.
Popular Platforms: UiPath Consulting and IBM RPA
Finding the right RPA platform is often make or break for the success of your automation journey. The two of most common platforms we see in enterprise automation are UiPath and IBM RPA.
UiPath Consulting – UiPath’s low-code platform and rapid time-to-value make it a popular choice among businesses seeking to quickly scale automations in the RPA space. UiPath consulting services include bot development, orchestration and governance, and training. UiPath is perfect for businesses that have complicated, enterprise-sized IT applications with its vast community and a host of pre-built connectors.
IBM RPA – Developed for enterprise use cases, IBM functions well above the rest. It has solid AI integration and scalability, with built-in analytics, and compares well with IBM’s AI portfolio (including Watson) while delivering intelligent automation. Use cases could involve document understanding, natural language processing, and decision-based workflows.
An RPA consultant can help you assess which platform is best for your needs, whether ease of use, deep analytics, or integration with legacy software is paramount. After all, selecting the right tool is half the battle. Many of the top RPA services companies are also certified partners of both platforms, so you can be assured that you’ll receive best-in-class implementations and support.
About BPX
BPX is one of the top RPA companies with an experience of 12+ years helping various companies belonging to diverse domains. Having established its presence globally across 12 countries, BPX strives to make corporate processes and RPA consultation an excellence.
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Author Bio
Nikhil Agarwal
Chief Growth Officer
Nikhil is a calm and composed individual who has a master’s degree in international business and finance from the United Kingdom. Nikhil Agarwal has worked with 300+ companies from various sectors, since 2012, to custom-build SOPs and achieve operational excellence. Nikhil & his team have remarkable success stories of helping companies scale 10X with business process standardization.