How CIOs Can Orchestrate Business and IT with Signavio + LeanIX + WalkMe

CIOs have transitioned from mere managers of IT cost centers to constructing value engines. To achieve this, they are now creating business/IT bridges that provide measurable gains. CIOs leverage a package of Signavio, LeanIX, and WalkMe to improve processes, map business value, and drive adoption, turning reactive IT spending into proactive value realization.

How the Role of CIO Has Evolved From Cost Centers to Value Engines

Traditionally, technology was considered a cost expense, capex involves servers, licensing, help desks, and so on. Today, business and technology are intertwined. CIO’s are not being called to just manage budgets, but to drive growth, innovation, and efficiency. The reality is IT needs to be aligned with business outcomes and measured not based on how much you spent, but based on what was delivered.

• CIO’s must switch their metrics from measuring cost metrics (e.g. spend, outage time) to value metrics (e.g. business agility, revenue growth, customer satisfaction).
• They need to implement tools that can express and map between strategy and execution, so to ensure plans are not just aspirational documents but living interfaces.
• Finally, they must glue user adoption at scale, without that even the best of platforms, and plans will underdeliver.

Each of Signavio, LeanIX and WalkMe, serve as a part of that transition:

• Signavio’s goal is to identify, model, analyze, improve and measure business process flows to realize value by optimizing the business processes that we are all driving.
• LeanIX is designed to map business capabilities to its IT . Identifying options to save costs by identifying the duplication of business services or rationalizing applications across IT.
• WalkMe’s goal is to raise adoption, while at the same time reduce friction, and increase the ROI of the tools once they are put in place.

Signavio for Driving Value through Process Optimization and Value Realization

Brief reply: Signavio allows CIOs to demonstrate value realization by providing visibility into company processes, identifying inefficiency, and enabling continuous improvement. Signavio process optimization makes operations more efficient, more consistent, and more responsive.

What Signavio provides:

• Process discovery: enable identification of bottlenecks in mapped existing state processes.
• Analysis: simulate and analyze with metrics to understand where time, cost or risk is wasted.
• Improvement: redesign or re-engineer workflows for efficiency, compliance, or user-experience.
  Monitoring: establish KPIs and monitor if improvements are sustained.

Key deliverables to CIOs for Signavio value realization:

• Reduced process cycle times, reduced errors.
• Improved risk management through compliance-based processes.
• Reduced time to adapt to business requirements changing.

What this means is instead of being a lagging reactionary function the IT function becomes a lever of value: when processes are predictable and optimized IT can redeploy resources for innovation. Signavio process optimization will lay the foundation for turning cost-centers into engines of value. Every minute saved, or error avoided, adds up.

LeanIX for Mapping Business Value and Achieving Cost Savings

If you don’t have clarity on what tools and applications you actually have, how can you cut waste? Enter LeanIX business value mapping, to connect what IT has and what business models need. Lean down IT spend to get the benefit of LeanIX cost savings.

LeanIX offers:

1. 1. Application portfolio management: cataloging all applications, usage, and overlaps.
   2. Business capability mapping: showing which capabilities matter to strategy, and which tools help that strategy.
   3. Technical risk assessments: identifying legacy, compliance, and security risks in systems.
   4. Roadmapping: planning rationalization of tools, consolidation of tools, and/or to add new capabilities.

Outcomes realized with strong LeanIX business value mapping:

– Reduce licensing, maintenance, and support costs by eliminating redundant and/or low-value tools.

– Increase agility through understanding where technological debt is slowing you down.

– Align investments more tightly with strategic priorities, which will limit IT sprawl.

Generally, LeanIX cost savings are much larger than just cuts, they are about freeing up the budget so it can be allocated to investment in innovation. When CIOs see where parts of their IT and investments do not provide value, they are able to pivot resources to growth, user experience upgrades, or secondary emerging tech.

WalkMe for Maximizing Adoption ROI via User Enablement

The return on investment (ROI) from WalkMe adoption depends on how quickly and fully users embrace new tools, and WalkMe facilitates that through low friction onboarding and daily usage. In other words, WalkMe turns features into behaviors.

Key capabilities WalkMe delivers are:

• In-app guidance and walkthroughs to help users successfully complete tasks.
• Automation and self-service to reduce support tickets and training costs.
• Contextual nudges and alerts to encourage underused functionality.

Analytics to assess delve into where users struggle and then leverage that information to optimize the process.

What does that mean for CIOs?

• Shorter time to value: users spend less time “lost” and more time on productive work.
• Less training and support overhead.
• Less resistance to change: if more users adopt the tool, it delivers on its promise.

ROI from WalkMe adoption comes from lower costs (fewer errors, fewer support incidents) and business value, increased user productivity, increased customer satisfaction. When combined with Signavio and LeanIX, WalkMe assures that optimized processes and rationalized tools are indeed being used as intended.

Orchestrating Business and IT by Integrating Signavio, LeanIX, and WalkMe

In essence, each tool is beneficial on its own, but when combined, they allow CIOs to orchestrate end-to-end business and IT.

Integration strategy:

• First, use LeanIX to map your business capabilities and your current IT . Identify redundancies and areas with the most value.
• Next, use Signavio to model, optimize and monitor the processes that support those capabilities.

Finally, use WalkMe whenever a user interacts with a critical tool or process; this improves adoption and helps ensure they execute the optimized process.

Here is how CIOs orchestrate:

• Create cross-functional teams that have business units, process owners, IT architects, and UX or design.
• Define shared KPIs – process efficiency, application rationalization, user adoption and ROI.

Finally, build a feedback loop: WalkMe insights can inform changes to processes in Signavio; LeanIX tracking will inform which tool solutions have had financial impacts; both feed into business strategy.

Overall benefits:

• IT is no longer a department that delivers projects, it is a department that fuels value creation.
• Budget change from cost avoidance to investing in growth and innovation.
• Perspective across business + IT leads to faster and more confident decisions.

Wrap Up

CIOs who are looking to change the perception of their role from a cost center to a value engine must take three steps: clarity, optimization, and adoption. Signavio provides clarity and optimization so that real improvement in work achievement in their culture occurs. LeanIX provides visibility into the IT and business value mapping, so that the resources can support the strategy and reduce duplication. WalkMe ensures that the tools and optimized processes are adopted in practice, improving ROI and reducing friction of use.

With the use of Signavio, LeanIX and WalkMe, CIOs can jointly orchestrate business and IT, in four steps:

– Determine which business capabilities matter most.
– Redesign the processes for those capabilities.
– Rationalize the tools that enable those capabilities.
– Ensure users will always follow the process and adopt the tools.

If done correctly, what has been a cost center becomes an engine generating value through creating efficiencies, reducing waste, increasing speed of innovation, and greater satisfaction. As this happens, CIOs become a valuable agent for growth, rather than just oversee technology use and capability. That transition is both possible and necessary, with process optimization (Signavio), business value mapping (LeanIX), and ensuring adoption (WalkMe).