B2B Digital Commerce

SOP Design and Implementation

The essence of our SOP consulting services is to help B2B businesses become process-driven enterprises. We develop SOPs and provide implementation assistance. Every business process and operation is defined using SOPs. The services are delivered by a team of expert SOP writing consultants. The team carries out extensive assessments to comprehend and map the existing processes and practices. One objective to do so is to optimise the need for change and keep things familiar to employees with the optimal need for training. The unique business and requirements of clients are duly taken into consideration. Documented and SOP-bound process definition and mapping provide the foundation for process automation and process standardisation.

Process Documentation

In process documentation, we help our clients map and define their business processes in documented formats. These process documents contain the details of how to execute processes and operations. Our planned and proven methodologies help ensure that no critical operational detail is missed. Processes are defined using SOPs with relevant combinations of text and graphics. The process documents we design typically cover:

• Mapping the flow of work
• Identifying and defining the tasks at every step
• Process and operational resource requirements
• Standards of performance, input, and output
• Timelines
• Place of work
• Process owners and decision-makers
• Reporting and supervising
• Feedback mechanism
• Control measures

Process Standardisation

Process Standardization is bringing uniformity and consistency to business operations. Business processes are repetitive by nature. Thus, to ensure that the output that is created remains consistent and uniform every time, it is important to follow standardised procedures. Such standardisation also brings surety to the outcome of business processes and operations. This affects the experience meted out to customers. It becomes easier for external entities in the value chain to coordinate with an organisation with standardised processes. When transfers take place, employees in the same position do not have to learn things again.

BPX helps its clients achieve process standardisation in their organisations. We do it in a planned and systematic manner. The existing process and practices are carefully examined and documented. New process requirements are established. The strongest patterns are compared with the identified process requirements to create new workflows. A team of business process experts oversees and executes the service design and delivery.

Process Automation

Process automation and digitisation help businesses in a plethora of ways. The foremost benefit of the use of technology is enhanced speed and accuracy of business operations. Businesses get the opportunity to redirect manpower involvement from dull and repetitive tasks towards functions where the human touch is more suitable than such activities being carried out by machines. Optimising human involvement also reduces the exposure to errors, mistakes, and omissions.

Process automation and digitisation align with the essence of digital commerce. It lends transparency and easy access to process information among process owners cutting across value chain partners. This involves significant amounts of communication and connectivity among the beneficiaries. Digitisation and automation make this task easier. Every bit of data and information becomes a part of the larger software ecosystem that is relevant to different teams within an organisation and value chain entities in different ways. This required process and operations information becomes available to all concerned process stakeholders in almost real time. Another benefit of process automation and digitisation is the generation of business data for use in analytics.

Operational Governance

In developing process solutions, one of our key objectives is to lend superior operational governance. Every process of every department is aligned with the business and functional objectives as per relevance. Every operation and operational activity is benchmarked with standards. Nothing is left to chance or unplanned ways of working or unguided decision-making. An in-built reporting mechanism works behind the SOPs enabling timely and accurate information-sharing on routine operational statuses from all SOP-affected corners.

Professional Expertise

BPX’s service design and delivery are executed by skilled and experienced process consultants. The assignments of projects and selection of teams are done factoring in qualifications, past experience in handling similar projects, and relevant industry exposure. Each project is supervised by a principal consultant. Solutions are designed following a planned and systematic approach.

Software Selection and SOP-IT Integration

Choosing the right software is a deciding factor in improving operations and achieving operational excellence. Securing the compatibility between business operational requirements and software capabilities is the soul of the matter here.

BPX helps identify the best-fit IT solutions for business processes and operations. We also help clients in developing robust processes for vendor search and selection, software customisation, and implementation of the software.

Training and Implementation Assistance

The jump from a non-SOP environment to an SOP-based environment is a big transition for employees. It is natural for employees to perceive any major change in the working systems as alien on many grounds. This includes providing the know-how of using new software applications and features. Besides, new working systems come with many new requirements.

We develop and impart the necessary training programs to acclimatise employees with the new workflows and the new software background. BPX also provides initial assistance in picking up the SOPs with practical and systematic direction.